Turn your price list into an FAQ customers can use

Start from real questions

Scroll through the last month of messages and copy every question customers asked. Group the duplicates. The top ten groups are your FAQ.

One question, one short answer

• Answer in two or three sentences
• Use the customer's words, not internal terms
• Give the number: price, days, hours
• Say what to do next: how to order, who to contact

Write down the edge cases

Deposits, cancellations, late changes, refunds, delivery outside your area. These are where misunderstandings — and bad reviews — come from.

Keep it in one place and up to date

When a price changes, update the FAQ the same day. Old answers that still float around cause more trouble than no answer.

Doing it with AAAAI

Give the FAQ to AAAAI once and every employee uses it: MinA answers customers from it on Telegram, and you decide what customers may see and what stays internal.